Auto National Reviews

4.8 Rating 10,617 Reviews

52 %

of reviewers recommend Auto National

Company Reviews

Metrics

Info

4.8

Based on 10,617 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Auto National 5 star review on 20th May 2021

Mr Richard Bird

Auto National 5 star review on 30th March 2021

Mr Ian Furneaux

Auto National 5 star review on 6th February 2021

Mr Stuart Smith Walton

Auto National 5 star review on 3rd December 2020

Mr Michael Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not make me happy - the dropping of the discount for 3rd vehicle is a backward step and will make me research alternative providers when I move get a third vehicle.”

Helpful Report

Posted 7 years ago

“Nothing especially”

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Posted 7 years ago

“My call was answered by a very pleasant girl who attended to my renewal efficiently and to my satisfaction”

Helpful Report

Posted 7 years ago

“By giving me a quote on request and by sending me confirmation and policy by e mail immediately after phone order”

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Posted 7 years ago

“Not impressed that I was not able to add another car to an existing policy despite being a customer for many years, and had to take out an additional policy at additional cost.”

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Posted 7 years ago

“The ease with which it was carried out”

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Posted 7 years ago

“The person who dealt with my application was efficient but lacked warmth. Changes have happened since a year ago eg No written certificate for breakdown purposes, you have to copy it off the net. A cost cutting exercise which needed to be explained with understanding not said in a cold, clinical manner. Stayed with AN on this occasion but would think seriously the next time of moving to somebody else.”

Helpful Report

Posted 7 years ago

“Nita was very polite and helpful but I did have trouble hearing what she said but we got there in the end. I was satisfied in the end with the process. Thank you.”

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Posted 7 years ago

“Thank you for your help in getting my roadside cover down in price a little.”

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Posted 7 years ago

“It doesn't. It's a necessary evil....”

Helpful Report

Posted 7 years ago

“I was a bit disappointed that the reminder for renewal was late but suspect this was because my email address had changed. The lady I talked to on the phone to renew was extremely helpful and clear with her delivery”

Helpful Report

Posted 7 years ago

“great product but call adviser wasn't on top of her game-seemed muddled, ?listening skills. also policy document spelt my title wrong-not a big issue but looks unprofessional”

Helpful Report

Posted 7 years ago

“Dealt with renewal quickly but agent was not fully understood because of her accent.”

Helpful Report

Posted 7 years ago

“I disliked being on hold for so long, to renew documents you should have a separate line. Apart from hearing problems and then having to print my own documents for the car all went reasonably well”

Helpful Report

Posted 7 years ago

“Replying to phone call and payment was fairly quick. Different quote on web site to postal reminder.”

Helpful Report

Posted 7 years ago

“A telephone call to Auto National enabled me to change over my breakdown cover to a car purchased on 27th February 2017. I am waiting for the revised documents to be sent to me.”

Helpful Report

Posted 7 years ago

“I tried unsuccessfully three times to apply for breakdown cover online. I spoke to an administrator twice about the problem I was having which was due to the interface between Autonational Rescue and their credit card payment service provider not working correctly. The administrator I spoke to offered to put my application through but pointed out that I would not get the extra three months cover, only available for an online transaction. I tried again online without success so called the administrator again but my call was unanswered. I called a different number, the general queries number and spoke with Stevie who spoke to her Manager and put the transaction through for me with the extra three months cover. The confirming e-mail was sent within minutes amended manually by Stevie to show the correct renewal date. All together this application had taken me an hour to process. During my online attempts the system asked me to put in a start date which if I left blank would be midnight following my application. This suited me so I left It blank. As I moved on to the next page a warning came up saying I would have to go back and put in a date! After all this I hope that should I ever need to use the Rescue service it will be more efficient.”

Helpful Report

Posted 7 years ago

“I've been a member of Auto National for quite a few years but have never had to call upon them, and that makes me happy.”

Helpful Report

Posted 7 years ago

“To the Customer Services Manager, I wish to make a formal complaint with regards to your online web services plus the 0330 Telephone contact performance. May I summarise as follows:- 1. Tried to renew a policy on line on Saturday 25th Feb. , having put in the initial data which took me through to the “Payment” page, only to find that the system failed to connect . After retying the connection experienced the same problem where the system was looking for a connection. Tried the 0330 number to progress but found I was in a connection loop for 20 minutes. I then gave up. 2. Tried again to connect on line on Sunday the 26th Feb. Experienced the same problem of failing to connect online at the “Payment” stage as with the previous day. 3. Tried again on Monday 27th. Feb to connect online, experienced the same issues as previous. Use the 0330 telephone number & finally made a connection after 5 minutes. Reflecting on the above & recognising that my internet connection is in the region of 36mbps & coming from a Telecoms background , I find you IT performance & Customers facing systems absolutely appalling. Yoan Price Email : yoan@yoan.freeserve.co.uk Tel. No. :- 01633 867683 Mobile No.:- 07929871116 The Performance of the "Telephone" contact Antonya was acceptable”

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Posted 7 years ago

“Turned up and fixed my car, but a long wait”

Helpful Report

Posted 7 years ago

Auto National is rated 4.8 based on 10,617 reviews