Auto National Reviews

4.8 Rating 10,617 Reviews

52 %

of reviewers recommend Auto National

Company Reviews

Metrics

Info

4.8

Based on 10,617 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Auto National 5 star review on 20th May 2021

Mr Richard Bird

Auto National 5 star review on 30th March 2021

Mr Ian Furneaux

Auto National 5 star review on 6th February 2021

Mr Stuart Smith Walton

Auto National 5 star review on 3rd December 2020

Mr Michael Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“in the past when my car as broke down the service i received was good.”

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Posted 6 years ago

“no call out recently”

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Posted 6 years ago

“I have succeeded in getting the cover I wanted.”

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Posted 6 years ago

“Not happy discovered not covered did not receive notification of renewal not covered for last year”

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Posted 6 years ago

“RECEPTION ON LINE WAS SOMEWHAT POOR”

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Posted 6 years ago

“Assiated with breakdown. Helpful staff.”

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Posted 6 years ago

“Sarah was very efficient. However 5 phone calls on 3 different numbers to get through, with very long waits on each, is not acceptable in this instant communication age!!!”

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Posted 6 years ago

“it's not nita fault but I could quite understand her. I feel if I was in an emergency I would be worse. she provided what I wanted and I didn't feel pressered.”

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Posted 6 years ago

“TRIED TO RE-NEW ON-LINE. CONFUSING WITH TOO MANY OPTIONS”

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Posted 6 years ago

“I was not happy today as I had been sent 2 emails in May to renew online the system would not let me renew I tried to telephone on a couple of occasions and could not get through, Saturday was the last time I tried and was not able to get through, I rang today and was told the interest the government had put on had gone up, even though my quote was dated at the first price. I felt disrespected as I have been a customer for many years gradually adding our cars along the way as my children purchased cars and I thought I was a valued customer, if my car was newer I would have changed the breakdown cover to another provider.”

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Posted 6 years ago

“The stars I have given doesnot relate to the young man who dealt with my renewal. I was disappointed that I waited a long time on the phone to speak to someone. I would have prefered to renew on line but there seems to be a problem with your renewal web page. After trying to renew on line several times I had to do it by telephone which took up more of my time. Not good service when you advertise the quickest way to renew is online.”

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Posted 6 years ago

“Talked to a pleasant lady”

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Posted 6 years ago

“Amended email address and renewed policy. But, my name is Valerie, not VALARIE!”

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Posted 6 years ago

“Simple to renew cover over the phone.”

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Posted 6 years ago

“it hasn't. We have not had cause to use it recently so this is a redundant question”

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Posted 6 years ago

“Was not happy you sent me a letter I could renew on line then to be told I could not renew online because of 3 vehicle cover. Poor customer service if you cant be bothered to customise letters to clients policy.”

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Posted 6 years ago

“I contacted Auto National to renew my annual fee for 2 cars. After making payment I had to call back because I only received email documentation for one car.”

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Posted 6 years ago

“After filling in all my details on GoCompair website I choose Auto National on clicking proceed my web browser Crome warned me that the site secure.autonational.co.uk was an unsafe site. I then had to find your phone contact number and speak with an agent who took all my details and payment over the phone.”

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Posted 7 years ago

“rang morning and spoke to a male adviser who advised me wrong so didnt renew policy. Then I rang back and spoke to Elsie who advised me correctly so I renewed with her”

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Posted 7 years ago

“It didn't not make me happy!”

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Posted 7 years ago

Auto National is rated 4.8 based on 10,617 reviews