Auto National Reviews

4.8 Rating 10,617 Reviews

52 %

of reviewers recommend Auto National

Company Reviews

Metrics

Info

4.8

Based on 10,617 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Auto National 5 star review on 20th May 2021

Mr Richard Bird

Auto National 5 star review on 30th March 2021

Mr Ian Furneaux

Auto National 5 star review on 6th February 2021

Mr Stuart Smith Walton

Auto National 5 star review on 3rd December 2020

Mr Michael Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never as yet had to use your rescue service so cannot assess its efficiency.”

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Posted 5 years ago

“Your operater was not very friendly”

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Posted 5 years ago

“roadside recovery and rescue is very good. i don't need a letter, email and phone call to remind me to renew. E renewal didn't work as my 7 diget document number which was correct, wasn't accepted.”

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Posted 5 years ago

“I have not had to use your service for several years, but I am glad to know you are there if needed.”

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Posted 5 years ago

“Despite being a subscriber for the past couple of years I have not had need of your services so I can't rate them. Your website makes a lot about your no claims bonus but I couldn't see this reflected in my renewal notification.”

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Posted 5 years ago

“It was quite difficult trying to get the assistant to understand what I wanted”

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Posted 5 years ago

“Service polite but did not do what I asked for. I am still awaiting my renewal document despite my recent telephone call”

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Posted 5 years ago

“renewal notice didn't tell me that this covered 2 vehicles so it seemed expensive. I only wanted cover for the Renault. please requote”

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Posted 5 years ago

“I'm sorry, but so far I have had no cause to use this service hence my reluctance to comment.”

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Posted 5 years ago

“No problem with your staff, or to date your service. But as a small fleet user you leave much to be desired administratively. You have a clunky renewal process, which has left me with 10 individual 4 page emails, one for each car, and no summary invoice on one sheet, as I would wish. So, "Acceptable" at best. Regards Stuart Mitchell”

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Posted 5 years ago

“My questions were answered but the lady on the phone spoke very fast and was difficult to understand. I had to ask her to repeat several things. The background noise was extremely loud. Achieved the purpose of my call.”

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Posted 5 years ago

“Renewal invite was inaccurate, and didn't confirm that our three family cars are covered, so I had to phone to check. A bit brisk on the phone, but a good price, which I took up.”

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Posted 5 years ago

“good, when I did have to use breakdown recently, I had to wait a long time as a van was sent at first, which could not transport my car, so had to wait again for a pick-up truck, so I had 2 long waits”

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Posted 5 years ago

“I found the conversation with the Agent very robot like and not friendly whatsoever.”

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Posted 5 years ago

“how can i..i only registered today..jessica was very helpful and efficient”

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Posted 5 years ago

“I've not had any problem and I do not pray to have in the future. But I appreciate the package that comes with my policy.”

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Posted 5 years ago

“Sorry but I have just gone through my policy and my husband's car is not listed on it! I am not happy!”

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Posted 5 years ago

“Though we sorted things ok, I got the feeling he thought I was somewhat thick. I pointed out I had followed the renewal link offered. But even though my details had been retrieved by your system, the renewal fig. offered was nearly £20 more than the email used to redirect me to this page. Hence my ringing (not only to renew, but to point out this fact). I didn't feel Jordon took any notice re my point. I know staff are pressured, but I ran a support desk for many years, and did feel I was being processed, and it was a pain for him. Sorry Jordon..... but that's how nit felt. WE GOT THERE.”

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Posted 5 years ago

“Breakdown service very good. Payment option very poor”

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Posted 5 years ago

“Very professional and efficient”

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Posted 5 years ago

Auto National is rated 4.8 based on 10,617 reviews