Though we sorted things ok, I got the feeling he thought I was somewhat thick. I pointed out I had followed the renewal link offered. But even though my details had been retrieved by your system, the renewal fig. offered was nearly £20 more than the email used to redirect me to this page. Hence my ringing (not only to renew, but to point out this fact). I didn't feel Jordon took any notice re my point. I know staff are pressured, but I ran a support desk for many years, and did feel I was being processed, and it was a pain for him. Sorry Jordon..... but that's how nit felt. WE GOT THERE.