Auto National Reviews

4.8 Rating 10,617 Reviews

52 %

of reviewers recommend Auto National

Company Reviews

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Info

4.8

Based on 10,617 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Auto National 5 star review on 20th May 2021

Mr Richard Bird

Auto National 5 star review on 30th March 2021

Mr Ian Furneaux

Auto National 5 star review on 6th February 2021

Mr Stuart Smith Walton

Auto National 5 star review on 3rd December 2020

Mr Michael Turner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good telephone manner”

Helpful Report

Posted 3 years ago

“Took a while to get through to Customer Services for renewal, but once I got there Amy was good. I haven't actually used AR yet for a breakdown (this being my third year)”

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Posted 3 years ago

“only used the breakdown service once not over impressed.”

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Posted 4 years ago

“Fortunately I have not had occasion to use breakdown services but renewal of policy dealt with in friendly and efficient manner by Lauren.”

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Posted 4 years ago

“Used this service for many years. All arranged from home or office without the hustle and bustle of the High street.”

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Posted 4 years ago

“Sales advisor was fairly helpful, not as friendly as previous contact with auto national”

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Posted 4 years ago

“Would be a very good service ,if only existing customers could renew there breakdown cover online.I have the same problem every year.”

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Posted 4 years ago

“Sorry to be so non-committal, but we have never had occasion to call on your services, luckily, so I can't really comment.”

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Posted 4 years ago

“would be good to get paper copies of policy as unable to open attachments on emails”

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Posted 4 years ago

“Efficient, not the most personable of conversations but all the main policy details were covered clearly.”

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Posted 4 years ago

“I have been with Auto National at least thirty years with one call out but I recently had a spell in hospital when my policy ran out I was then called a new member which cost me more than usual and was not easy rejoining”

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Posted 4 years ago

“Luckly haven't needed your services for a while, but nice to know you are there if needed”

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Posted 4 years ago

“Would like a hard copy of my policy, company don't seem to think of customers without printers so customer service is rubbish.”

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Posted 4 years ago

“I have not received my policy on line plus I would prefer a hard copy much better if you don't have a printer.”

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Posted 4 years ago

“Not computer trained but able to cope with it.”

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Posted 4 years ago

“Pleased you have not increased policy premium when I renewed today. I queried whether you could send out policy documents etc by post and was informed you no longer offer this service. What about if you do not have a computer or access to one?”

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Posted 4 years ago

“I found Lauren, who answered my call, sounded unhappy/bored but she did deal with a policy renewal efficiently as far as I could determine. It would be helpful if your documents could be addressed to Sir Robert Worcester rather than "Other R Worcester" Teresa (Office Manager at Allington Castle).”

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Posted 4 years ago

“have never needed to call them out but have peace of mind that they are there”

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Posted 4 years ago

“job done, no problems, used your service before, call outs been good, thankyoou.”

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Posted 4 years ago

“Fortunately not needed breakdown service over the years I have been with AutoNational but everything seems to be very efficiently done when in contact. Renewal was a muddle this time but Jack replied immediately to my query and sorted it straight away.Thank you for that service!”

Helpful Report

Posted 4 years ago

Auto National is rated 4.8 based on 10,617 reviews