The breakdown service is excellent but renewing is very weird. The email reminder suggests "By far the easiest way to renew your policy is viawww.autonational.co.uk quick and easy at any time of day" but if you try that they don't knock off the no claims discount so it was about £18 more! When I rang the lady was very abrupt - almost rude - in trying to explain that you only got the cheaper price you are entitled to if you renew by phone. The letter mentions nothing about that! The staff should be aware that this is an illogical system and not sigh and then say "OK, for the third time I will explain the system to you again" which is the way it came across. A shame as the actual breakdown service (used once in about 5 years) is ace.