I've just renewed my Auto National Rescue policy by 'phone and, at the same time, added a second vehicle, with both being covered for Total Superservice (highest level of cover). The advisor told me that because I was changing my policy by adding a second vehicle, the premium for my first vehicle would be HIGHER than that quoted on my renewal notice, despite being a customer for decades and adding a second vehicle. There was no flexibility in this. I think this is a poor way to treat any customer, not just long-standing ones. In addition, I found the service I received from the advisor to be poor; I sensed no friendliness, no indication that my business mattered, and I felt patronised. It was a take it or leave it attitude. To cap it all, after paying, I'd started to check my understanding of what would happen next, when I was cut off. I don't know if this was a 'phone fault or deliberate, but it did nothing to raise my already diminished view of Auto National Rescue. Should I be unfortunate enough to need the services of Auto National Rescue, I dearly hope I receive a far better service than I did today when renewing the cover. Furthermore, at my next renewal, I'll consider alternatives, something I haven't done since moving to Auto National Rescue so many years ago.