In reference to their contact/enquiry telephone numbers *only*: On this occasion, I have rated Auto National as "poor" because they take far too long to answer the telephone. First call attempt was on a Saturday - early afternoon. It is stated on their webpage that their lines are open on a Saturday until 5pm. All the enquiry line numbers as given on their website page and on their policy documents, continued to ring on 'n' on, with the usual automated message that the call would be answered shortly. Taking into account that the automated call message is a "connected" call, it was therefore ticking away on my mobile 'phone contract/minutes. I gave up after 12 minutes waiting time. The second call attempt was made on a week day - mid morning. Yet again, the line just rang on 'n' on and with the same repetitive automated message. The waiting time was slightly shorter on this occasion. 9 minutes 46 seconds! I was contacting Auto National to amend my vehicle information, which they had entered incorrectly on my policy documents. If they had recorded this information correctly in the first place, I would not have had to endure the inconvenience of having to contact them to correct THEIR errors ... and then perhaps, this review may have otherwise earned them 5 stars instead of 2!