This review is not of AutoNational as a whole but of the telephone operator, Lauren because I found her to be curt and bossy! On my call she explained to me that "new customers pay the internet price"; as there was a silence after her saying this I replied that I was not a new customer only to be told in a very annoyed manner "If you let me finish what I was saying .....". She then proceeded to inform me that existing customers needed to renew by phone - but her manner was still very curt. As an accountant I have spent my life dealing with all kinds of people so am always polite and also a good judge of who should and shouldn't be at the end of a customer service line. In my opinion, Lauren definitely should not!