Auto National Reviews

4.8 Rating 10,617 Reviews
52 %
of reviewers recommend Auto National
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

I had to make 3 different number phone calls to get through to Customer Service when I did get through to Sarah at Renewals she was very helpful and renewed my policy. It is confusing with the several different tel numbers for the same office you want to call. For example for Customer Service I've been given 0330 123 5956. 0330 123 5957. 0345 600 6443. 08459 100 345. For Rescue your docs give two different numbers. 01277 720720 and 0808 1000 400
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Posted 4 years ago
I cannot understand why you rejected the Santander Select credit card for payment yet accepted the Santander Mastercard. I rang Santander and they told me they had never heard of such a rejection before.
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Posted 4 years ago
I purchased total breakdown cover for 2 cars on 29th March. Payment was taken but I received no notification or confirmation. When chasing this up it appeared there was a technical issue during payment which meant that although I was covered my policy had not been generated. Samuel in customer services quickly rectified the problem and I have just received my documents by email, thank you
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Posted 4 years ago
service good, but Sarah spoke rather quickly for me.
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Posted 5 years ago
I wasn't offered any explanation of why I couldn't renew my policy online and had to take out a new policy on the phone so I lost out on the renewal price. There was no offer of a loyalty discount for staying with the company or not having had any callouts. Duma was curt to the point of being rude. I felt like I was talking to a truculent teenager. I wasn't given any reassurance that my bank card or personal details would be treated with confidentiality.
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Posted 5 years ago
Took forever to get through to call centre and the member of staff in call centre sounded like they didn't want to be there. On a positive the price for renewal was good value.
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Posted 5 years ago
Call handler sounded really miserable
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Posted 5 years ago
Quick and easy renewal by phone but shame it couldn't be done online as i'd tried by myself earlier.
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Posted 5 years ago
Very helpful staff but took far far too long to answer the phine
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Posted 5 years ago
Have no problem changing a vehicle and renewing policy.
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Posted 5 years ago
Acceptable and promised to send details by post although last time I was told it would have to be emailed but would like it posted please.
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Posted 5 years ago
The breakdown service is excellent but renewing is very weird. The email reminder suggests "By far the easiest way to renew your policy is viawww.autonational.co.uk quick and easy at any time of day" but if you try that they don't knock off the no claims discount so it was about £18 more! When I rang the lady was very abrupt - almost rude - in trying to explain that you only got the cheaper price you are entitled to if you renew by phone. The letter mentions nothing about that! The staff should be aware that this is an illogical system and not sigh and then say "OK, for the third time I will explain the system to you again" which is the way it came across. A shame as the actual breakdown service (used once in about 5 years) is ace.
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Posted 5 years ago
Very pleased with the breakdown service which I have used for over 15 years. Unfortunately Jessica although efficient was abrupt to the point of rudeness when I made changes and renewed my policy.
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Posted 5 years ago
I thought your representative could have been more friendly when dealing with my re-newal.
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Posted 5 years ago
phone operator sounded bored and disinterested. He did fulfil my order, but really sounded as if he couldn't be bothered
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Posted 5 years ago
Have never yet had to use Autonational Services so cannot comment on their efficacy. Renewal of my policy was easy and quickly arranged.
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Posted 5 years ago
Hi I can not rate automation yet as I not used them yet hope i don't haha if u do wot u say u do it will be too marks 10 out 10 the man on the phone ANTONYA is very good so thank u John
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Posted 5 years ago
Very hard web site had to phone for renewal. Got 3emails with different document numbers what is that all about.
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Posted 5 years ago
Telephonist was a little abrupt.
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Posted 5 years ago
Efficient, didn't quibble when I declined extras.
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Posted 5 years ago
Auto National is rated 4.8 based on 10,617 reviews