Auto National Reviews

4.8 Rating 10,617 Reviews
52 %
of reviewers recommend Auto National
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
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Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

I have never used your breakdown services so I can't really rate your service but I do appreciate how easy it is to renew by phone
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Posted 4 years ago
I'm not sure what would count as 'Good'. I pay my insurance premium and get insured. The premiums are comparable with those from other providers. Customer Support today was not very pleasant, but I think my representative was just tired at the end of a long shift.
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Posted 4 years ago
So far I have no complaints about my membership.
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Posted 4 years ago
Nothing to mention I am disappointed the way I was treated
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Posted 4 years ago
Very good price
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Posted 4 years ago
Office side of things seem a bit poor. not very helpful.
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Posted 4 years ago
Service was very efficient amd quick however I havent recieved any policy documents.
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Posted 4 years ago
The emailed certificates leave much to be desired. The car reg. should be in the subject line to save my having to search each document to see which driver should receive them. This aspect of your service is very poor.
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Posted 4 years ago
Lady on phone sounded bored and fed up. She was not particularly helpful. Just wanted to renew as my AUT number did not work on line.
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Posted 4 years ago
Just renewed my Breakdown Insurance over the phone,one day before it was about to expire!. it was fortunate that I had put a reminder on my phone as Auto National had not sent me a reminder that my policy was due, that was too close for comfort.
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Posted 4 years ago
Joining/renewing was easy enough, however, never needed to call them out for help, so cannot comment on that part of their service.
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Posted 4 years ago
Does what is says on the tin
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Posted 4 years ago
This call was incredibly long. It took 22 minutes to make an amendment to a renewal I had confirmed just a couple of days ago. I appreciate Daniella was undergoing training (I could hear someone in the background telling her what to say) but the call really was unacceptably long.
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Posted 4 years ago
It was unfortunate that my policy renewal was only sent by e-mail less than a day before the expiry date. Because I was out yesterday the policy had expired before I could renew. I was going to be charged more as I would be taking out a "new" policy. This was completely unreasonable and I complained as such. The lady I spoke to contacted a supervisor and my policy was treated as a renewal, which is what it was. It was in no way the fault of the telephone advisor and I am pleased the issue was settled amicably.
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Posted 4 years ago
All seemed OK, however 4 days on and still no docs or policy number. Might be alright if i broke down and needed help but would be good to have all my details.
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Posted 4 years ago
Seems ok so far. Smooth change to sister company so car is insured instead of person
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Posted 4 years ago
Friendly and helpful in all respects, except no documents were attached to your subsequent e-mail. May I have them please? Once received, then I would consider a 5 star rating. From: victor.stainer@googlemail.com
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Posted 4 years ago
It was not made clear from the Compare the Market comparison site that the breakdown cover would be basic cover for £29.99. The site implied I would be receiving the "premium" option with home start, etc. Also, when taking out the police SEPARATELY (which again, was not made clear on the website) the price for basic cover was £30 and not the advertised £29.99. These may appear like little "niggles" but I will wait and see if your service does match what you say it does.
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Posted 4 years ago
I was very disappointed that I had to wait over half an hour to speak to someone, however when I finally got through Daniela was very helpful and professional.
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Posted 4 years ago
I found the telephone conversation to renew my policy efficient and friendly. Disappointed that confirmation of my renewal has not be received as yet.
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Posted 4 years ago
Auto National is rated 4.8 based on 10,617 reviews