Auto National Reviews

4.8 Rating 10,617 Reviews
52 %
of reviewers recommend Auto National
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
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Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

Very friendly, didn’t take long to renew.
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Posted 2 years ago
Good service agent was very helpful
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Posted 2 years ago
Samuel was efficient and helpful on the telephone with my renewal. However, I have tried several times this week to do my renewal on line but it would not recognise my AUT number.
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Posted 2 years ago
Nice to talk to an actual human, polite young lady.
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Posted 2 years ago
This is the first time that I have had to chase you to renew. I called 3 times but was told by a polite operator that you were all too busy. The call back took a week. Please note that Lauren was polite and professional and I have no complaint about any member of staff but obviously the Company need to look at either changing the web site so I can renewal on-line, (I have a 4 car policy), or provide more call-takers.
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Posted 2 years ago
Reliable cover
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Posted 2 years ago
Jessica was very helpful and renewed my policy very quickly and efficiently. Great service.
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Posted 2 years ago
it took 2 days for someone to answer my call to renew my policy.
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Posted 2 years ago
Good & professional help over the phone.
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Posted 2 years ago
I have been a member for many years and have always found the service to be very efficient and the telephone and recovery staff always professional and courteous. Would recommend this recovery service without reservation.
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Posted 2 years ago
The person I spoke to at AutoNational was polite and professional (Samuel). I have never used Auto National for a breakdown yet (even though I've had the policy for quite a while) so I don't know how good they are at the roadside when I need them. I'm marking down a star as I switched from 2 cars on my policy down to 1 car and reduction in premium was relatively small (about a 7% reduction rather than closer to the 50% I would have expected)
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Posted 2 years ago
Website was not working, so had to go to phone renewal. When hard of hearing, this is not ideal. Laura got me through, thanks.
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Posted 2 years ago
I spoke to Melissa on the phone and she was very helpful and apologised about the mistake of overcharging on the website.
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Posted 2 years ago
Always had good service.
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Posted 2 years ago
Only used the service once but seems to be what we want it for.
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Posted 2 years ago
Excellent , speedy and to the point
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Posted 2 years ago
A very helpful phone call today: reassured by a competent and knowledgeable lady.
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Posted 2 years ago
Joined today. 5 stars for the process of opening a new membership. Let's see how the organisation performs over the coming year.
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Posted 2 years ago
Danielle was helpful and efficient.
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Posted 2 years ago
the service was quick and easy
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Posted 2 years ago
Auto National is rated 4.8 based on 10,617 reviews