Auto National Reviews

4.8 Rating 10,617 Reviews
52 %
of reviewers recommend Auto National
4.8
Based on 10,617 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
Visit Website

Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

I had a problem with online renewal, rang up and was quickly dealt with to my satisfaction.
Helpful Report
Posted 2 years ago
WELL LAUREN WAS OKAY, HAD ALL THE INFORMATION REQUIRED FOR THE RENEWAL PROCESS. I FOUND HER SOME WHAT COOL IN HER ATTITUDE TO THE PROCESS ALTHOUGH SHE HAS GOT THE QUICK SPEAK OFF TO A TEE WHICH IS ADMIRABLE. WHY I AM REQUIRED TO UPLOAD A PHOTO IS BEYOND ME.
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Posted 2 years ago
Checked the policy online link from email for renewal. I was quoted £5 more from the original email. The situation was sorted out on the phone. The assistant was very efficient on the phone. I still feel the amount quoted on the email should mirror the online link
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Posted 2 years ago
Efficient professional service when used.
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Posted 2 years ago
Renewed easily by telephone after some confusion on the website.
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Posted 2 years ago
no renewal documents e-mailed to me
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Posted 2 years ago
Prompt service
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Posted 2 years ago
Very good customer service
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Posted 2 years ago
The service I received from your agent Daniella was personable, efficient and knowledgeable. In short, flawless.
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Posted 2 years ago
Tried several times to renew on-line but problems with website. Eventually telephoned and spoke to Lauren who was helpful but needed to speak a little slower and slightly louder
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Posted 2 years ago
Have renewed online . Still awaiting confirmation of renewal.
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Posted 2 years ago
I was confused when tried to do it online as the price was different than the email that invited me to renew. So i hadn't intended to phone but obviously did after seeing that. Lauren was very helpful and explained the known error and we wrapped up my renewal very quickly / efficiently.
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Posted 2 years ago
Request was carried out quickly and the lady I spoke to was very pleasant and helpful,thank you.
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Posted 2 years ago
Good service would have done it on line but website renewals are down.
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Posted 2 years ago
Easy to renew on the phone but annoying that the website was out of action for days so couldn't renew online. Also annoying as the recorded message on the phone was still saying to renew online.
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Posted 2 years ago
Polite service
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Posted 2 years ago
Breakdown service has always been excellent - their IT not so good
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Posted 2 years ago
Website has been down for renewing policies for a while. Other than that, service has been good, except person dealing with sounded a little robotic and was difficult to hear her clearly.
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Posted 2 years ago
Never had to call them out but customer service seems ok.
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Posted 2 years ago
I had to wait for a call back as they were too busy to renew my policy when I called them. They called the following day!
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Posted 2 years ago
Auto National is rated 4.8 based on 10,617 reviews