Auto National Reviews

4.72 Rating 4,561 Reviews
97% of reviewers recommend Auto National
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Phone:
0330 123 5956

Email:
contact@autonational.co.uk

Location:
St James House, 27-43 Eastern Road

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
99%
on-time delivery
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
customer service
"Efficient,effective and well priced."
Helpful Report
Posted 9 hours ago
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"Very good to receive Sarah's call today. I have been working away and not got round to renewing Thanks."
Helpful Report
Posted 11 hours ago
"good customer service"
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Posted 13 hours ago
"Excellent service and Samuel was very helpful."
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Posted 13 hours ago
"Very happy with your service"
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Posted 13 hours ago
"Jordan was very helpful and clear in his communication. Thanks!"
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Posted 14 hours ago
"Easy reliable and reasonably priced"
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Posted 17 hours ago
"1st class customer service. My renewal was dealt with by Sarah who was very helpful and made me aware in clear terms, delivered very professionally, exactly what l was paying and what was covered. Luckily l have not had to use the breakdown service, but knowing l have the cover l need is very reassuring."
Helpful Report
Posted 17 hours ago
"excellent service"
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Posted 17 hours ago
"Very good service all round never been let down at any time I've called them. Plus good phone service today made very easy dealt with by Samuel very efficient"
Helpful Report
Posted 18 hours ago
"So far so good 😊"
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Posted 18 hours ago
"The breakdown service is excellent but renewing is very weird. The email reminder suggests "By far the easiest way to renew your policy is viawww.autonational.co.uk quick and easy at any time of day" but if you try that they don't knock off the no claims discount so it was about £18 more! When I rang the lady was very abrupt - almost rude - in trying to explain that you only got the cheaper price you are entitled to if you renew by phone. The letter mentions nothing about that! The staff should be aware that this is an illogical system and not sigh and then say "OK, for the third time I will explain the system to you again" which is the way it came across. A shame as the actual breakdown service (used once in about 5 years) is ace."
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Posted 18 hours ago
"Very helpful and afichant"
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Posted 18 hours ago
"Service efficient and very helpful, wait on telephone 14 mins before answering overallescellant service"
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Posted 1 day ago
"I have been a customer of Auto National for many years, I have always found the people I’ve spoken to polite and very helpful. They were particularly brilliant when my car broke down while I was 7 months pregnant, the lady I was dealing with kept me updated the whole time and I was dealt with as a priority. I have recommended Auto National to many of my friends and colleagues."
Helpful Report
Posted 1 day ago
"Renewal sweet and short"
Helpful Report
Posted 1 day ago
"Staff fine but the system you have of constantly ringing the putting me on hold was a big nuisance. You even continued to do it after I had spoken to you. Not good practice, it shows no respect. for your customers"
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Posted 1 day ago
"Clear and precise"
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Posted 1 day ago
"Luckily, I have not had cause to need help over the years, but when I did need help on at least two critical occasions, Auto National was there to help very quickly and expertly, with no fuss, just professional expertise, always. Thats why I keep coming back. Thank you"
Helpful Report
Posted 1 day ago
"Very polite advisor. Dealt with my renewal effentially Sent confirmation through immediately."
Helpful Report
Posted 1 day ago
Auto National is rated 4.72 based on 4,561 reviews

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